|Practices that we embrace
||Key points in each practice
|Manage our conversations so they are effective
||One conversation at a time.
One person speaking at a time.
Someone managing the conversation.
Be clear about the outcomes and the process.
Be definitive about closure: Where are we? What happens next?
|Listen respectfully and generously
||Pay attention to what the person is saying.
Allow people to finish.
If you have any doubt that you understood, always verify your understanding.
Acknowledge-and truly consider-different perspectives.
Check for completion: Is the person finished? Is there anything else?
|Communicate with each other completely
||If we aren't aligned, say so.
If something doesen't work, say so.
|Make and keep commitments with one another
||Be specific about what the commitments are.
Use X by Y (who will do what by when).
Call if your commitment is in danger of not being fulfilled.
|Be on each other's side
||Manage each other's reputation.
Be supportive and helpful.
Be inclusive, invite people who may have an interest or may want to contribute.
Look out for the interests of our group and our University.
|Acknowledge and appreciate each other
||Look for what can be acknowledged: tell people what you appreciate, and what they have done.
Practice acknowledgement frequently.
|Be aligned on our strategic intent and current projects
||If we are not aligned, communicate.
If progress slows or stops, acknowledge it.
Keep resources and energies focused.
Always be looking to stop low-impact programs and activities.
|Transparency and sharing information
Ask for what you need.
Anticipate what others in the group might want to know.
If asked for information, share everything you know.