Frequently Asked Questions

Have a question? Find your answers here!

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Applicator Licensing and Exams

Do you have resources to help me prepare for the certification exams?

PSEP is hard at work developing a brand new program to assist individuals preparing to become a licensed pesticide applicator. This program will be offered as face-to-face workshops throughout the state (dependent on COVID-19 status throughout Oregon) and as a self-paced online program. YOU choose the format that best suits your needs! Visit our Pre-Licensing/Certification page for updates on this new program as well as licensing resources available through the Oregon Department of Agriculture.

What license do I need?

The Oregon Department of Agriculture has detailed information available on the licenses available in Oregon and the activities allowed under each. Still not sure? Email us at with questions! Give us some details on your situation and we can help you decide which license best fits your needs.

In-Person/Webinar Recertification

Can I attend your webinars without downloading the Zoom app?

Yes! After registering for an event, you will receive a reminder email the day before each event that includes a link to the webinar. When you click that link a new window will open where you will be prompted to either downland the app or join from your browser. Simply click "Join from your browser" and follow the instructions to log in to the webinar.

This is a workaround for participants who are unable to download, install, or run applications, however the meeting experience from the browser is limited. Whenever possible, downloading the Zoom app is highly recommended for the best possible experience.

What are your upcoming in-person courses? Do you have any planned in my area?

Due to the COVID-19 status in Oregon, all of our events for the 2021/2022 season will be delivered as live webinars. You can find the details of all of our scheduled events including dates, times, and agendas on our Live Webinar Recertification web page. Click the course title to view the details. Visit this page often! We are adding new events and updating agendas throughout the year.

Online Courses

I lost my online username or password to access the online course portal. What do I do?

Your username for the online course portal will be the email you used to register with. If you are unable to remember your password, please contact Professional and Continuing Education directly at to recover your password, as they manage our online course system.

What online courses do you currently offer?

We currently offer two online courses, and a dozen more are in development. We expect at least two more to be completed before the end of 2020. Visit our Online Courses page for details.

Why do your online courses cost more per credit than in-person courses?

Online courses are always inherently more costly because a lot more goes into the development and accessibility of the course. Software licensing, continuous maintenance, and on-demand user access all contribute to the costs that we have to set for the online trainings. We hope that you will find the value in our online course offerings by having the added convenience of completing the training at your convenience without time constraints or travel. You will also retain access to the course through the rest of the year, should you ever need to go back and review, another added bonus!

Recertification Credits

Does it matter if I take a recertification class for credit in something that isn’t my specialty?

Credits are given regardless of course topics, so taking classes outside of your specialty is always a great opportunity to learn new things! Make sure to check if the credits you need are CORE first, as the class you are looking at may not qualify. Visit our Live Webinars page for agendas and credits for each event.

How many CORE credits can I earn in your courses?

Each event listed on our Live Webinar Recertification web page includes the number of CORE credits available for each session.

How many recertification credits have I earned this year?

You can check your certification credits on the Oregon Department of Agriculture's "Check Your Credits" website. Enter your license number to view your credits earned, recertification events attended, how many CORE credits you have earned and more.

Why haven’t my credits for one of your courses shown up on my ODA credit report?

It can take up to 2 months for your credits to appear on your report. We submit the attendance sheets for PSEP events within 15 days and it can take up to another 45 days for the Oregon Department of Agriculture to process them.

Registration and Payment

Can I register and pay for a course over the phone?

No. Your security and privacy are a priority to PSEP faculty and staff, and therefore we do not accept payment information over the phone. Our online stores keeps your payment information secure and doesn't allow anyone to see it, including the PSEP staff and faculty.

Can I register and pay for one of your courses with a check?

No. Due to the COVID-19 status in Oregon, we are not currently accepting checks or offering mail-in registration at this time. 

Can I register for multiple webinars at once in your online store?

Yes! With our new registration system you can easily select from all of our 2021/2022 webinars in an easy-to-follow process. Conference Services is available to help with questions regarding the registration system should you run into problems during the registration process. During the COVID-19 pandemic, email is the best method of contact:

Can I register multiple people at once for a webinar in your online store?

No. Our new system requires each individual to register. If you are an employer wishing to register a large group, contact Kaci Buhl at for bulk invoicing options.

I am an OSU employee and need to take one of your courses. How do I pay with an OSU index number?

Our new registration system allows OSU employees to pay course fees with an index code. No additional steps or paperwork required! Simply follow the registration process and you will be prompted to enter a code during the payment process. 

I keep getting timed out while registering for a course in your online store. What can I do?

The most common reason for receiving a timed out message during the registration process is using Internet Explorer as a web browser. Microsoft no longer supports or updates Internet Explorer, and the security protocols in our store do not recognize the browser as a secure application. We recommend using the latest version of Google Chrome or Mozilla Firefox when registering for our courses.

What is your refund policy?

Refunds will only be issued for individual cancellations made two weeks (14 days) prior to the event. You must submit a written request to Please include your name, applicator license number, and the name of event in your email request.

Oregon State University's Pesticide Safety Education Program (PSEP) reserves the right to cancel events for any reason, including inclement weather. If/when PSEP cancels the event, PSEP will notify participants via email (email provided for registration) at least 12 hours in advance, and partial refunds may or may not be issued. Oregon State University is not responsible for costs incurred due to cancellation.

Worker Protection Standard (WPS)

Can you come to my business for WPS trainings?

Yes! Contact Kaci Buhl at to request training.

Contact Information

What is your mailing address?

Pesticide Safety Education Program
Oregon State University
310 Weniger Hall
Corvallis, OR 97331

How do I request accommodations for a disability?

Please contact us directly by emailing us at or calling (541) 737-5958. While the office is closed during the COVID-19 pandemic, email is the best method to receive a timely response.

I still can’t find the answers I need. Who do I call?

The Ghostbusters. Ok, just kidding. For general inquiries you can email us at or call (541) 737-5958. While the office is closed during the COVID-19 pandemic, email is the best method to receive a timely response.

You can also visit Our Team page to find contact information for individual team members.